RAILPEN All questions regarding your benefits as a member of the Group should be directed to Railpen who administer member benefits. In order for us to verify your identity, please provide THREE items of personal data from the list below and email enquiries@railpen.com Full name Postal address Date of birth National Insurance number Payroll number or Member number. RAILPEN Unit 2, Rye Hill Office Park, Birmingham Road, Allesley, Coventry CV5 9AB Email: enquiries@railpen.com Telephone: 02476 472540 If you telephone Railpen, your call will be rerouted depending on the nature of your query. When prompted, please press the following for: 1. tax code queries 2. pensioners in payment 3. reporting a death 4. current employees 5. deferred members 6. transfer queries. If you have a complaint about the Group there's a process you can follow – please click here. TRUSTEE SERVICES 3 Devon Way Longbridge Birmingham B31 2TS Email: NGEGESPS@Barnett-Waddingham.co.uk Electrical Industries Charity Telephone: 020 3696 1710 Email: contact@electricalcharity.org Email: contact@electricalcharity.org